Thursday, May 7, 2009
Memo ENG 93
Memorandum
Personal & confidential
To: All Jordan associate
From: Zaid Al Thaher on behalf of the legal personal committee
Date: May 7, 2009
Re: 2009 compensation
In response to unprecedented situation facing financial and legal markets throughout the world, the firm has determined to maintain Jordan associate compensation for 2009 at 2008 levels, we will be also reviewing closely compensation for non- Jordan associates, we regret the need to take this step, but believe this is the responsible thing to do, given the circumstances, we will continue to monitor developments which affect our business in our various markets over the coming months.
In the next few weeks, we will be considering, announcing and paying, bonus for 2008 performance. As in the past, bonuses will be determined based upon the performance of individual associates as well as the firms overall financial performance in 2008.
Please know that we appreciate the work you are doing on behalf of our clients, and your understanding of our actions.
If you have any questions about this announcement, please feel free to contact me.
Personal & confidential
To: All Jordan associate
From: Zaid Al Thaher on behalf of the legal personal committee
Date: May 7, 2009
Re: 2009 compensation
In response to unprecedented situation facing financial and legal markets throughout the world, the firm has determined to maintain Jordan associate compensation for 2009 at 2008 levels, we will be also reviewing closely compensation for non- Jordan associates, we regret the need to take this step, but believe this is the responsible thing to do, given the circumstances, we will continue to monitor developments which affect our business in our various markets over the coming months.
In the next few weeks, we will be considering, announcing and paying, bonus for 2008 performance. As in the past, bonuses will be determined based upon the performance of individual associates as well as the firms overall financial performance in 2008.
Please know that we appreciate the work you are doing on behalf of our clients, and your understanding of our actions.
If you have any questions about this announcement, please feel free to contact me.
Introduction letter
ENG 93
02-01-2009
letter of introduction
My name is Zaid althaher,a new international student from Amman-Jordan here at Lincoln university.
I was born in Jordan in 12-30-1982 in a family consists of my parents, one brother and one sister, my father is a lawyer, my mother is a civil engineer, my brother is an electronic engineer, and my sister studying applied English.
I graduated from the University of Petra in January 2007 with a bachelor degree in the marketing field, I started my work in standard chartered bank, and after that I moved to Dubai and worked there in an advertising agency.
My hobbies are watching TV and riding horses.
During my works period I realized that I cannot have a good position without a master degree, and without a new experience for me, an experience that can help me achieve my goals in my career, and also in my life, and I think that will be my first step to a brighter because I am always looking toward the future.
My plans after graduate are going back home to gain a good job which can reflect my ambitions.
Best regards,
Zaid althaher
02-01-2009
letter of introduction
My name is Zaid althaher,a new international student from Amman-Jordan here at Lincoln university.
I was born in Jordan in 12-30-1982 in a family consists of my parents, one brother and one sister, my father is a lawyer, my mother is a civil engineer, my brother is an electronic engineer, and my sister studying applied English.
I graduated from the University of Petra in January 2007 with a bachelor degree in the marketing field, I started my work in standard chartered bank, and after that I moved to Dubai and worked there in an advertising agency.
My hobbies are watching TV and riding horses.
During my works period I realized that I cannot have a good position without a master degree, and without a new experience for me, an experience that can help me achieve my goals in my career, and also in my life, and I think that will be my first step to a brighter because I am always looking toward the future.
My plans after graduate are going back home to gain a good job which can reflect my ambitions.
Best regards,
Zaid althaher
Recommendation letter
To whom it may concern
I taught Mr. Zaid Al thaher two courses the last academic year. He majored in marketing and graduated by the end of the fall semester of the academic year 2005/2006.
During his study with me, he showed an interest and enthusiasm and worked hard. As Mr. Zaid is a pleasant person to work with and he established o friendly relation with his professor and fellow student.
I recommend him for graduate course of study leading to the masters of business administration at your institution.
Thank you.
I taught Mr. Zaid Al thaher two courses the last academic year. He majored in marketing and graduated by the end of the fall semester of the academic year 2005/2006.
During his study with me, he showed an interest and enthusiasm and worked hard. As Mr. Zaid is a pleasant person to work with and he established o friendly relation with his professor and fellow student.
I recommend him for graduate course of study leading to the masters of business administration at your institution.
Thank you.
Chapter 11 summaries ENG 93
When drafting a proposal and report the most important thing to keep in mind is that the reader is looking for benefits; they want to know how your product, service, or idea adds value to their operation. Therefore your proposal and report must be well-written and it also must clearly indicate how you can fulfill a current need. Here are a few tips to help you improve your proposal and your reports; Make the proposal and report about your customer. A proposal or the report is not the time to tell about your mission, your locations, or how long you have been in business. Instead you should state how these (or any other) aspects benefit your client. Show and don’t tell. Do not tell your prospect what you can do for them, but show them using clear examples. Avoid unsubstantiated hype like “best value”, “low risk”, and “cutting edge”; unless you are willing to prove it. Be careful not to include irrelevant information. If you are making the proposal or the reports about the reader, and showing instead of telling, read the request more than once. You want to ensure that you completely grasp the requirements. Show your creditability. Who have you worked with before? How did you help them and how does that relate to the company you are submitting this proposal to? Watch your language. It is very important to make sure your proposal or your report is politically correct. Additionally, you want to avoid jargon unless it is commonly known in the field you are targeting. Also, avoid writing in passive voice. Include samples if it is appropriate. This is a great way to show that you are capable of handling the job. Be specific. State your time frame for completing the project and your rates (if applicable). This will help eliminate differences in expectations. Above all, if you are a poor writer, seek assistance. Proposal and report writing is time-consuming and it requires a certain amount of skill
Chapter 17 exercise # 5 page # 527 ENG 93
Qualitative is collecting, analyzing, and interpreting data by observing what people do and say. Whereas, quantitative refers to counts and measures of things, qualitative refers to the meanings, concepts, definitions, characteristics, metaphors, symbols, and descriptions of things.
Qualitative is much more subjective than quantitative and uses very different methods of collecting information, mainly individual, in-depth interviews and focus groups. The nature of this type is exploratory and open-ended. Small numbers of people are interviewed in-depth and/or a relatively small number of focus groups are conducted.
Qualitative analysis involves a continual interplay between theory and analysis. In analyzing qualitative data, we seek to discover patterns such as changes over time or possible causal links between variables.
Qualitative is much more subjective than quantitative and uses very different methods of collecting information, mainly individual, in-depth interviews and focus groups. The nature of this type is exploratory and open-ended. Small numbers of people are interviewed in-depth and/or a relatively small number of focus groups are conducted.
Qualitative analysis involves a continual interplay between theory and analysis. In analyzing qualitative data, we seek to discover patterns such as changes over time or possible causal links between variables.
Chapter 15 Exercise # two page # 469 ENG 93
• Scannable resume" refers to a document that can be successfully scanned using technology that scans your document as a graphic image and then converts it back to text. This enabled employers to receive hard-copy resumes, get that resume information into a database, and retrieve it late.
• Traditional resume should follow a predictable format. First, place your personal information at the top of the first page, with your name, address, telephone numbers, and e-mail address. Second, under the heading of "Qualification Summary", include a very brief one or two sentence description of your ability and experience. Don't state your "Job Objectives" or "Career Goals" here; that is the purpose of your cover letter, not your resume. Following your "Qualification Summary", you should have an "Education" heading. Here, list your most recent degree first, the school attended, the location, and graduation date. If you are currently enrolled, state your anticipated completion date. If you have one or more college degrees, it is not necessary to list your high school graduation, but, be sure and state the accurate dates of your college degrees.
• Traditional resume should follow a predictable format. First, place your personal information at the top of the first page, with your name, address, telephone numbers, and e-mail address. Second, under the heading of "Qualification Summary", include a very brief one or two sentence description of your ability and experience. Don't state your "Job Objectives" or "Career Goals" here; that is the purpose of your cover letter, not your resume. Following your "Qualification Summary", you should have an "Education" heading. Here, list your most recent degree first, the school attended, the location, and graduation date. If you are currently enrolled, state your anticipated completion date. If you have one or more college degrees, it is not necessary to list your high school graduation, but, be sure and state the accurate dates of your college degrees.
Chapter 14 exercise # 14 page # 435 ENG 93
Nature gave us two ears but only one tongue, which is a gentle hint that we should listen more than we talk. Listening is the single most important aspect of tutoring. Without it there is no way to know what the tutee need. Active listening is a very demanding skill that requires practice and perseverance. Once learned however, active listening is very rewarding to provide a good solution for the conflict situation.
Chapter 13 exercise # 6 page # 406 ENG 93
Because the difference between them is that the Nonverbal communication has been defined as communication without words. It includes apparent behaviors such as facial expressions, eyes, touching, and tones of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people. While the Verbal communication is one way for people to communicate face-to-face. Some of the key components of verbal communication are sound, words, speaking, and language
Chapter 12 exercise # two page # 372 ENG 93
Chapter 12 exercise #2 page #372 ENG 93
• Vision: the act or power of anticipating that which will or may come to be
• Value: the worth of something in terms of the amount of other things for which it can be exchanged or in terms of some medium of exchange.
• Vision: the act or power of anticipating that which will or may come to be
• Value: the worth of something in terms of the amount of other things for which it can be exchanged or in terms of some medium of exchange.
Chapter 11 exercise # seven page # 344 ENG 93
Chapter 11 exercise # seven page # 344 ENG 93
The importance of theme and key word should not be dismissed. What are the theme and the key word of your presentation? Your report? Your marketing pitch? Your meeting, what central idea do you hope to convey? What goal do you hope to achieve, Finding a central theme and a key word and then attaching the ancillary branches to the trunk forces us to consider what we are truly about. Without a theme and a key word, we can appear to be disorganized or opportunistic
The importance of theme and key word should not be dismissed. What are the theme and the key word of your presentation? Your report? Your marketing pitch? Your meeting, what central idea do you hope to convey? What goal do you hope to achieve, Finding a central theme and a key word and then attaching the ancillary branches to the trunk forces us to consider what we are truly about. Without a theme and a key word, we can appear to be disorganized or opportunistic
Chapter ten exercise one pages # 313 ENG93
Business report bears information about the concluding stuff regarding business. It is important in many regards because it is an epilogue which can be explored at ease. It is of importance according to people. It may be more important for financier and other people while it would be unimportant for employees. It may have detailed information regarding ups and downs of business. It may help to produce a record of the previous years. It may be helpful in finding out the high and low grades in a business in previous many years.
Chapter nine Exercise #10 pages# 268 ENG93
Exercise#10 pages# 268 ENG 93
I think the most common in the workplace is the direct messages because it allows the employees to interact and updates them at once, and also allows you to send the update, and helps to make a friendly atmosphere that encourage the workers to achieve the company goals in a proper way
I think the most common in the workplace is the direct messages because it allows the employees to interact and updates them at once, and also allows you to send the update, and helps to make a friendly atmosphere that encourage the workers to achieve the company goals in a proper way
Chapter 17 summaries ENG 93
Visual design is not just about making your application look pretty. Good visual design is about communication. A well-designed application will make it easy for the user to understand the information that is being presented, and show them clearly how they can interact with that information. If you can achieve all that, your application will look good to the user, even if it doesn't have any fancy graphics or spinning logos! And it’s the process of structuring messages by using visual elements, the purpose of visual is to communicate messages, good visual design match the messages goal with the purpose for using the visual. Choosing the right visual channel involves identifying which information can most effectively can be presented graphically, visual can clarify, and emphasize information. Matching the goal of your message with the purpose of the visual will help you to pinpoint the best channel to use. info graphic are informational or explanatory graphic images, designing info graphics includes determining the size, visibility, and placement of visual elements, choosing colors and shapes, numbering and labeling tables and figures, and citing the sources of data. Two types of information are used to info graphics: quantitative, and qualitative. Quantitative info graphics use numerical or statistical information in condensed visual formats such as tables, charts, and graphs. Qualitative info graphics present text of narrative information in visual formats , including flow charts, maps, photos, and diagrams
Wednesday, May 6, 2009
Chapter 15 summaries ENG 75
Culture is a powerful component of an organization's success, laying the tracks for strategy to roll out on. It is the foundation for profit, productivity and progress. While it can accelerate getting to the next level of performance, it can just as easily act as drag. Culture-Strategy Fit is a leading organizational culture consulting firm conducting groundbreaking culture diagnosis and change projects to help organizations leverage their culture to drive strategy and performance. We are living in complex times where doing the same thing well may not be enough. Our goal is to help leverage culture to drive strategy and achieve new levels of performance. With deep research into culture fit to strategy, we can help organization leverage its unique culture for future success. We see organizational culture as the critical foundation which shapes the way that the work of the organization gets done (established through goals, plans, measures, and rewards) and the infrastructure (systems process and structures) gets utilized. Aligning organizational culture with strategy is a powerful means for gaining competitive advantage and industry or sector leadership. Organizations that seek leadership and sustainability make the choice for culture by design.
Chapter 12 summaries ENG 93
Culture is a powerful component of an organization's success, laying the tracks for strategy to roll out on. It is the foundation for profit, productivity and progress. While it can accelerate getting to the next level of performance, it can just as easily act as drag. Culture-Strategy Fit is a leading organizational culture consulting firm conducting groundbreaking culture diagnosis and change projects to help organizations leverage their culture to drive strategy and performance. We are living in complex times where doing the same thing well may not be enough. Our goal is to help leverage culture to drive strategy and achieve new levels of performance. With deep research into culture fit to strategy, we can help organization leverage its unique culture for future success. We see organizational culture as the critical foundation which shapes the way that the work of the organization gets done (established through goals, plans, measures, and rewards) and the infrastructure (systems process and structures) gets utilized. Aligning organizational culture with strategy is a powerful means for gaining competitive advantage and industry or sector leadership. Organizations that seek leadership and sustainability make the choice for culture by design.
Chapter 10 summaries ENG 93
Reports communicate information which has been compiled as a result of research and analysis of data and of issues. Reports can cover a wide range of topics, but usually focus on transmitting information with a clear purpose, to a specific audience. Good reports are documents that are accurate, objective and complete. They should also be well-written, clearly structured and expressed in a way that holds the reader's attention and meets their expectations. The true value of the research may be accessed through a report since the written report may be the "only tangible product of hundreds of hours of work. Rightly or wrongly, the quality and worth of that work are judged by the quality of the written report - its clarity, organization and content. Often reports are structured in a way that reflects the information finding process and the writing up of the findings: that is, summary of the contents, introduction or background, methods, results,discussion,conclusion and/or recommendations. The inclusion of recommendations is one reason why reports are a common form of writing in industry, as the informed recommendations are useful for decision making. The scope and style of reports varies widely. It depends on three key factors: the report's intended audience, the report's purpose and the type of information to be communicated.
Chapter nine summaries ENG 93
Most of us are naturally inclined to be either more direct or indirect, so we tend to overuse one set of skills and neglect the other. Consider the four influence strategies described below. Determine which ones you use most often and which you tend to avoid. Indirect Communication Skills Observe and Wait. Careful observation can provide information about emotional reactions, interpersonal conflicts, political alliances, and power shifts. In a meeting, monitoring topic changes and interpersonal undercurrents may reveal the perfect moment to make your point. Accurate and timely observations are essential to the influence process, since they enable you to select the most effective communication strategy for each situation. However, any strength carried to an extreme becomes a weakness. Too much waiting and observing will only convince others that you have nothing to say. Ask and Listen: Successful consultants, counselors, and salespeople are masters of asking and listening. They understand that the more you know about another person, the more influential and helpful you can be. Artful questioning can help you fully understand others’ concerns, problems, values, or opinions. Of course, asking questions is a pointless exercise unless you plan to listen to the answer. Think about your own conversations. When someone is speaking, do you really listen or are you mentally rehearsing your reply? Effective listening means being fully focused on the other person. Too many questions can feel like an interrogation. And if you only listen, without ever sharing your own opinions, people may suspect that you have something to hide. Direct Communication Skills Persuade and Convince. To convince others, you must be willing to speak up and demonstrate confidence in your idea, product, or opinion. You also have to know your audience. Consider their goals, background, experiences, needs, and fears, then shape your communication accordingly. To hold their interest, get them actively involved in the discussion. And remember that persuasion occurs not only through words, but also through tone, posture, and expression. So generate some excitement about your proposal. To maximize your ability to influence, you need to equip your communication toolbox with both direct and indirect skills. You must be able to make conscious choices about your behavior and not be blindly driven by your natural habits. So look for role models and practice the skills that are less comfortable for you. Developing any ability takes time and practice, so be patient with yourself and don’t give up.
Tuesday, May 5, 2009
My resume
Zaid Al-Thaher
Mobile: +971557826373
Nationality: Jordanian
Date of Birth: Dec-30-1982
Place of Birth: Jordan
E-mail: zaid_al_thaher@hotmail.com
Career Objective:
To get the opportunity of working on a challenging marketing environment which I can add a value to the organization and get the best experience in my career path.
Education:
- BA Marketing – Petra University (2008) GPA 2.26
Certifications:
– GRE certified
EXAM by ministry of high education for measuring the level that the student achieved in his/her major capabilities, and I have got the rank of 14 on the university level.
Work Experience:
1. I have worked as a salesman at Sport Dominator ,Florida, US form
(August – November 2006)
Duties:
- Report to the shop manager the daily sales volume
- Apply the customer loyalty program in sense of their level of satisfaction of price range, variety of product range, and sales team attitude.
2. I have worked at the head office of Dunken donuts as a marketing researcher for the region of Florida, US form ( August – November 2006)
Duties:
- Coordinating with shop managers in order to get the weekly report and report the market trends to the marketing assistant.
- Applying new strategies from the marketing manager’s office to the shops in the region in order to enhance the performance of their sales.
- Handling the monthly shop check visits, for the purpose of monitoring the shop branding and customer service level.
3. I have worked as a part time in Team-Round marketing agency as a marketing officer ,Amman, Jordan
(From February – December 2007)
Duties:
- Brand Management: look after the brands assigned to the client by monitoring their lifecycles from launch to establishing market share to sustain and improve on market share through a variety of marketing, advertising, promotional and PR activities. Coordinating with client’s internal departments, especially Sales.
- Promotion Calendar: To implement the promotion calendar for assigned brands as planned & monitor expenses incurred on a monthly basis.
- Conducting Retail Market Studies: Collecting & compiling accurate market data periodically (monthly / bi-monthly / quarterly – or as instructed) in pre-assigned formats and conducting relevant analysis. This will be done both through the Merchandisers and by personal visits to the market to check accuracy of information gathered.
- Marketing Research & Focus Groups: Assisting department head for marketing researches (in-house / external) to be conducted when required through surveys or focus groups. Involves focus group preparation, formulating questionnaires, organization, co-ordination, recording data / information, analyzing data and preparing reports. Some surveys will also require to be conducted over the telephone.
- Ad & PR Agency: Co-ordinate with the Advertising & PR agencies as directed by the dept. head.
SKILLS:
Management skills ( time management , reporting ,and business analysis)
Customer oriented
Communication skills ( negotiation skills , reporting and writing skills)
Computer skills ( MS office )
Ability to work in a team and under pressure.
Languages: Excellent Arabic and English, speaking, reading, and writing.
- References Are Available Upon Request.
- Willing to Reallocate: Yes
- Date willing to commence work: Immediately
Mobile: +971557826373
Nationality: Jordanian
Date of Birth: Dec-30-1982
Place of Birth: Jordan
E-mail: zaid_al_thaher@hotmail.com
Career Objective:
To get the opportunity of working on a challenging marketing environment which I can add a value to the organization and get the best experience in my career path.
Education:
- BA Marketing – Petra University (2008) GPA 2.26
Certifications:
– GRE certified
EXAM by ministry of high education for measuring the level that the student achieved in his/her major capabilities, and I have got the rank of 14 on the university level.
Work Experience:
1. I have worked as a salesman at Sport Dominator ,Florida, US form
(August – November 2006)
Duties:
- Report to the shop manager the daily sales volume
- Apply the customer loyalty program in sense of their level of satisfaction of price range, variety of product range, and sales team attitude.
2. I have worked at the head office of Dunken donuts as a marketing researcher for the region of Florida, US form ( August – November 2006)
Duties:
- Coordinating with shop managers in order to get the weekly report and report the market trends to the marketing assistant.
- Applying new strategies from the marketing manager’s office to the shops in the region in order to enhance the performance of their sales.
- Handling the monthly shop check visits, for the purpose of monitoring the shop branding and customer service level.
3. I have worked as a part time in Team-Round marketing agency as a marketing officer ,Amman, Jordan
(From February – December 2007)
Duties:
- Brand Management: look after the brands assigned to the client by monitoring their lifecycles from launch to establishing market share to sustain and improve on market share through a variety of marketing, advertising, promotional and PR activities. Coordinating with client’s internal departments, especially Sales.
- Promotion Calendar: To implement the promotion calendar for assigned brands as planned & monitor expenses incurred on a monthly basis.
- Conducting Retail Market Studies: Collecting & compiling accurate market data periodically (monthly / bi-monthly / quarterly – or as instructed) in pre-assigned formats and conducting relevant analysis. This will be done both through the Merchandisers and by personal visits to the market to check accuracy of information gathered.
- Marketing Research & Focus Groups: Assisting department head for marketing researches (in-house / external) to be conducted when required through surveys or focus groups. Involves focus group preparation, formulating questionnaires, organization, co-ordination, recording data / information, analyzing data and preparing reports. Some surveys will also require to be conducted over the telephone.
- Ad & PR Agency: Co-ordinate with the Advertising & PR agencies as directed by the dept. head.
SKILLS:
Management skills ( time management , reporting ,and business analysis)
Customer oriented
Communication skills ( negotiation skills , reporting and writing skills)
Computer skills ( MS office )
Ability to work in a team and under pressure.
Languages: Excellent Arabic and English, speaking, reading, and writing.
- References Are Available Upon Request.
- Willing to Reallocate: Yes
- Date willing to commence work: Immediately
Wednesday, April 22, 2009
Chapter 14 page # 435 ENG 93
Exercise 14 page #435
· Why listening is so important in conflict situation
Listening is almost certainly the most important communication skill, and essential to anyone serious about Self Improvement and Success.
Some people envy those who have the ‘gift of the gab’ and always seem to be the centre of attention. However, this does not mean that good talkers are good communicators; in fact they are often just the opposite.
When engaged in conversation, it is very easy to pay little attention to what the other person is actually saying. We can become easily distracted by countless other thoughts and things happening around us, or thinking about what we are going to say next.
Like most skills, we can learn to communicate and listen better if we really want to, and there are many Communication Experts available who can help. Despite what many people may think, good communication is not all about concentrating on getting across our own points of view and opinions. It has been said that we were given two ears and one mouth for good reason, and that when interacting with other people, we should spend at least twice as much time listening as we do talking.
The most basic - and important - communication skills are the ability to listen impartially, to try to absorb the essence of what the other person is saying, and to really understand their point of view. These are the skills that will make us better communicators, better friends and partners, and certainly help our overall happiness and success.
· Why listening is so important in conflict situation
Listening is almost certainly the most important communication skill, and essential to anyone serious about Self Improvement and Success.
Some people envy those who have the ‘gift of the gab’ and always seem to be the centre of attention. However, this does not mean that good talkers are good communicators; in fact they are often just the opposite.
When engaged in conversation, it is very easy to pay little attention to what the other person is actually saying. We can become easily distracted by countless other thoughts and things happening around us, or thinking about what we are going to say next.
Like most skills, we can learn to communicate and listen better if we really want to, and there are many Communication Experts available who can help. Despite what many people may think, good communication is not all about concentrating on getting across our own points of view and opinions. It has been said that we were given two ears and one mouth for good reason, and that when interacting with other people, we should spend at least twice as much time listening as we do talking.
The most basic - and important - communication skills are the ability to listen impartially, to try to absorb the essence of what the other person is saying, and to really understand their point of view. These are the skills that will make us better communicators, better friends and partners, and certainly help our overall happiness and success.
Chapter 14 summaries ENG 93
Organizational changes means modifying the way the company conduct business and perform work tasks, change makers are employees of any rank who work in teams to plan and coordinate organizational change. The major reasons that push the organization to change is competition, changing consumer trends, expanding markets and government regulations, change can make people confused if they are unclear about the reasons for the change and how it will affect them, and here they will begin to resist. Resistance means that employees of various ranks may ignore or attempt to block the change effort, but in order to reduce the resistance we need to change the communication through the more messages you send and the more channels you use to send them, the better. Conflict is an event expressed through communication that motivates individuals to behave in ways that suggest incompatible goals. There are four general types of conflict communication, social view, fundamental interest, and business conflicts. Traditional conflict strategy focuses on a desired outcome which is the analysis and discussion of a problem that includes a process of compromise and trading offers. In business as in life, the dynamics of conflict are always changing. However, change does not necessarily mean resolution; we believe that change in a company is possible with the right kind of communication
Thursday, March 12, 2009
Chapter eight summaries ENG 93
Chapter eight summaries ENG 93
In our daily lives, at school and on the job, there is a need for effective written communication skills. We have all turned in a report at one time or another that wasn’t written as well as it could have been. Poor writing reflects badly on us, it limits the influence we can have on others, and it steals time away from those who do to decipher what we mean. To avoid these problems, there are a few commonly accepted principles of writing that we can follow. The purpose of this writing guide is to outline these principles for you. You should keep this guide and refer to often; especially when you are writing a paper for a professor or a letter to your boss. Writing is a skill that is not only important for authors, editors and journalists, it's also crucial in many disciplines, including computer programming, engineering and biotechnology. In the business world, you probably send multiple documents each day, either through email, fax or direct mail. It's important to remember that each document you send is a reflection both of yourself and your company--regardless of the format. It’s not uncommon for people send informal emails without checking spelling, punctuation, or the letter's tone. However, emails are legal documents and the information contained in each letter needs to be carefully written and proofread.
In our daily lives, at school and on the job, there is a need for effective written communication skills. We have all turned in a report at one time or another that wasn’t written as well as it could have been. Poor writing reflects badly on us, it limits the influence we can have on others, and it steals time away from those who do to decipher what we mean. To avoid these problems, there are a few commonly accepted principles of writing that we can follow. The purpose of this writing guide is to outline these principles for you. You should keep this guide and refer to often; especially when you are writing a paper for a professor or a letter to your boss. Writing is a skill that is not only important for authors, editors and journalists, it's also crucial in many disciplines, including computer programming, engineering and biotechnology. In the business world, you probably send multiple documents each day, either through email, fax or direct mail. It's important to remember that each document you send is a reflection both of yourself and your company--regardless of the format. It’s not uncommon for people send informal emails without checking spelling, punctuation, or the letter's tone. However, emails are legal documents and the information contained in each letter needs to be carefully written and proofread.
Monday, March 9, 2009
Chapter three summaries ENG 93
Chapter three summaries ENG 93
Effective messages are not the same as talking to someone face-to-face or even over the telephone. When we talk face-to-face, we pick up meaning from facial expressions, body language, specific gestures, and, of course, tone of voice. Even telephone conversations preserve the meanings conveyed by tone of voice. But messages lose these extra ways of conveying meaning as we exchange messages, and so writers need to take care when writing email messages, even though they seem impromptu or off-the-cuff. The best general advice: What you include in your email message depends on why you are writing and to whom. Effective messages are short and to the point. Receivers don't want to scroll through two or more screens of text to get your message. On the other hand, don't make your messages so short that the receiver doesn't understand you. Provide enough information so that the receiver understands both the context and the details of the message. As with any email message, make your message clear and direct. But especially as you write to specific individuals, anticipate what that particular reader will want or need to know about you and your request or your information. For example, if you write to a professor to request an appointment, anticipate that the professor will ask you to come to regularly scheduled office hours. Explain that you have class during that time but that you are available at other times you then list. In other words, remind your reader of the key contextual details that are necessary for your message to make sense and to get you a quick response.
Effective messages are not the same as talking to someone face-to-face or even over the telephone. When we talk face-to-face, we pick up meaning from facial expressions, body language, specific gestures, and, of course, tone of voice. Even telephone conversations preserve the meanings conveyed by tone of voice. But messages lose these extra ways of conveying meaning as we exchange messages, and so writers need to take care when writing email messages, even though they seem impromptu or off-the-cuff. The best general advice: What you include in your email message depends on why you are writing and to whom. Effective messages are short and to the point. Receivers don't want to scroll through two or more screens of text to get your message. On the other hand, don't make your messages so short that the receiver doesn't understand you. Provide enough information so that the receiver understands both the context and the details of the message. As with any email message, make your message clear and direct. But especially as you write to specific individuals, anticipate what that particular reader will want or need to know about you and your request or your information. For example, if you write to a professor to request an appointment, anticipate that the professor will ask you to come to regularly scheduled office hours. Explain that you have class during that time but that you are available at other times you then list. In other words, remind your reader of the key contextual details that are necessary for your message to make sense and to get you a quick response.
Chapter two summaries ENG 93
Chapter two summaries
When someone mentions the word communication, one’s thoughts turn to a newspaper, the radio, television, or another more common means of mass-type communication. One does not usually make the connection between communication and other institutions such as business. Good business, however, goes hand in hand with good communication. Good managers and professionals realize that the ability to communicate is not a silly frill; it is a necessity that helps employees accomplishes their work. Therefore the question is often posed: Are these problems of poor communications that face managers and professionals becoming more and more critical? The evidence suggests the answer to be yes, these problems are serious and are growing more and more serious every day. This maxim emphasizes the need for better communication in organizations such as big business. What would happen if that organization did not fix its structure to better handle increasing communication needs. Values of good downward communication include the ability to help a manager’s authority to be accepted, an evocation of cooperation that helps to solve problems, and a general expression of a friendlier atmosphere that builds morale everywhere.
When someone mentions the word communication, one’s thoughts turn to a newspaper, the radio, television, or another more common means of mass-type communication. One does not usually make the connection between communication and other institutions such as business. Good business, however, goes hand in hand with good communication. Good managers and professionals realize that the ability to communicate is not a silly frill; it is a necessity that helps employees accomplishes their work. Therefore the question is often posed: Are these problems of poor communications that face managers and professionals becoming more and more critical? The evidence suggests the answer to be yes, these problems are serious and are growing more and more serious every day. This maxim emphasizes the need for better communication in organizations such as big business. What would happen if that organization did not fix its structure to better handle increasing communication needs. Values of good downward communication include the ability to help a manager’s authority to be accepted, an evocation of cooperation that helps to solve problems, and a general expression of a friendlier atmosphere that builds morale everywhere.
Chapter one summaries ENG 93
Chapter one summaries ENG 93
Every business whether o big company or a small company relies on the communication skills of its employees to be successful by creating message meaning and exchanging meaning between people. Listening is one of the most important communication skills by focusing on the feelings and emotions of other people because much of what we know comes from listening and for sure this type of listening is always changing and growing, add to this that each communication experience is unique because the people roles, situation, and environments are unique and always in changing. Even if we don’t talk we still communicate nonverbally by body movements such as facial expressions, and vocal sounds. The basic communication principles are that the communication is a process, contextual, continuous, coordinates, our relationships, symbolic, culturally linked, collaborative, and ethical. The primary goal of communication is to achieve mutual understanding of message meaning, when you communicate avoid noising in order to achieve high fidelity. The components of the communication process are an interactive process consists of idea and encoding, communication source and receiver, message communication channels, decoding, and the message feedback. In this chapter I discovered the benefits of the effective communication which represents in rapidly deliver benefit information, reach the audience at their convenience, measure and track results
Every business whether o big company or a small company relies on the communication skills of its employees to be successful by creating message meaning and exchanging meaning between people. Listening is one of the most important communication skills by focusing on the feelings and emotions of other people because much of what we know comes from listening and for sure this type of listening is always changing and growing, add to this that each communication experience is unique because the people roles, situation, and environments are unique and always in changing. Even if we don’t talk we still communicate nonverbally by body movements such as facial expressions, and vocal sounds. The basic communication principles are that the communication is a process, contextual, continuous, coordinates, our relationships, symbolic, culturally linked, collaborative, and ethical. The primary goal of communication is to achieve mutual understanding of message meaning, when you communicate avoid noising in order to achieve high fidelity. The components of the communication process are an interactive process consists of idea and encoding, communication source and receiver, message communication channels, decoding, and the message feedback. In this chapter I discovered the benefits of the effective communication which represents in rapidly deliver benefit information, reach the audience at their convenience, measure and track results
Sunday, March 8, 2009
Chapter four summaries ENG 93
Chapter four summaries ENG 93
Listening competence is the keystone to business success. The time spent listening increases significantly as a person ascends up the corporate ladder into the executive ranks, listening requires effort and we sometimes don’t put forth the effort necessary to listen effectively, and it’s one of the most fundamental skills of good leadership. Understand the importance of listening in facilitating collaboration and valuable partnerships, there is a difference between hearing and listening, hearing is a precursor to listening, and still listening involves other abilities such as the mental or cognitive processing of receiving. Active listening may be the most important listening skills for business; it provides the foundation for other types of listening. When you listen to learn, you mentally focus on and interpret information that you will later be able to recall and use in your personal life, to listen sensitively, you need to take the time and offer supportive paraphrasing and nonverbal listening. I learned in this chapter that better listening guide to productivity, accuracy, confidence, and innovative solutions to problems.
Listening competence is the keystone to business success. The time spent listening increases significantly as a person ascends up the corporate ladder into the executive ranks, listening requires effort and we sometimes don’t put forth the effort necessary to listen effectively, and it’s one of the most fundamental skills of good leadership. Understand the importance of listening in facilitating collaboration and valuable partnerships, there is a difference between hearing and listening, hearing is a precursor to listening, and still listening involves other abilities such as the mental or cognitive processing of receiving. Active listening may be the most important listening skills for business; it provides the foundation for other types of listening. When you listen to learn, you mentally focus on and interpret information that you will later be able to recall and use in your personal life, to listen sensitively, you need to take the time and offer supportive paraphrasing and nonverbal listening. I learned in this chapter that better listening guide to productivity, accuracy, confidence, and innovative solutions to problems.
Chapter seven summaries ENG 93
Chapter seven summaries ENG 93
Feature, planning, preparation, and rehearsal are key ingredient to successful oral presentations and reducing anxiety, this chapter will explore how to overcome speech anxiety and strategies to design effective presentations, makes an oral presentations cause the fear factor because you feel yourself in front of two many people, and you have to shape a message I a properly way. Giving a good speech can make you feel incredibly energized and on top of the world. It’s good for the lecture to get familiar with the material in order to reduce the anxiety which helps him to be relax, you also need to choose a speech topic by thinking about what interest you, this is will makes you more motivated to prepare an interesting speech, and prepare the main idea. The speech goals should be presented in how you intend you to communicate. There are four speech goals, informative, persuasive, requesting, and entertaining, it’s important to know with whom you plan to speak to helps you to develop a carefully planned speech, so you can better customize your speech to meet their needs, make the connection in your speech among you, the occasion, and the audience, using the right language, timing and location are also important consideration for successful oral presentation. Organizing your speech composes of three parts, the first one is - an introduction which have to gain the audience’s attention, give them a reason to listen, establish credibility, and relate to the audience and the occasion, the second one is the body or the explanation of your main ideas, and finally the conclusion which should do three things- tie together your main point, inspire a next step, and provide a strong sense of closure, I learned in this chapter what is the effective methods to hold your audience attention and determine which channel is the most appropriate for your message and your audience.
Feature, planning, preparation, and rehearsal are key ingredient to successful oral presentations and reducing anxiety, this chapter will explore how to overcome speech anxiety and strategies to design effective presentations, makes an oral presentations cause the fear factor because you feel yourself in front of two many people, and you have to shape a message I a properly way. Giving a good speech can make you feel incredibly energized and on top of the world. It’s good for the lecture to get familiar with the material in order to reduce the anxiety which helps him to be relax, you also need to choose a speech topic by thinking about what interest you, this is will makes you more motivated to prepare an interesting speech, and prepare the main idea. The speech goals should be presented in how you intend you to communicate. There are four speech goals, informative, persuasive, requesting, and entertaining, it’s important to know with whom you plan to speak to helps you to develop a carefully planned speech, so you can better customize your speech to meet their needs, make the connection in your speech among you, the occasion, and the audience, using the right language, timing and location are also important consideration for successful oral presentation. Organizing your speech composes of three parts, the first one is - an introduction which have to gain the audience’s attention, give them a reason to listen, establish credibility, and relate to the audience and the occasion, the second one is the body or the explanation of your main ideas, and finally the conclusion which should do three things- tie together your main point, inspire a next step, and provide a strong sense of closure, I learned in this chapter what is the effective methods to hold your audience attention and determine which channel is the most appropriate for your message and your audience.
Thursday, February 19, 2009
Chapter six summaries ENG 93
In this chapter an author is explore how to design a message with words by carefully chosen the power of words to ensure message clarity and avoid misunderstanding. Verbal communication is the use of any linguistic symbols spoken, sign, or written language to accomplish message goals, while verbal style is a set of behaviors that reflect aspects of our individual personality, it also varies depending on the context in which the verbal interaction occurs, and there are nine primary verbal communications styles, all of which are used for different purposes. There are two primary types of word meanings denotation and connotative, denotation is the literal or common description of a word that can be found in a dictionary, connotation is less definitive and involves the personal or emotional feelings that we associate with words .speech rules are a set of verbal speech conventions in message exchange, they includes rules of grammar, interaction, social style and semantics to accomplish. Individuals who are members of a specific community use jargon to describe concepts and tools used in their particular field, during social groups and cultures sometimes use slang to informally describe or imply meaning about a subject. The verbal problems may make your message less powerful and more vague like abstraction which is the use of complicated rather than concrete language, bypassing which happens when different meanings are associated with the same word symbol or when different symbols are used to identify the same idea or project, fact inference, this problem arises from insufficient information, misused words which means that words are misapplied, overgeneralization is the use of sweeping statements that do not provide enough information, extremism that means to see the world simplistically, in black and white, rather than in shades of gray, and inflexibility it’s the results from rigidity in our awareness of the world around us. The fear we experience when faced with a certain type of communication interaction called communication apprehension and the key to reduce this is done by preparation. Both persuasion and argumentation come into play often in our role as business communicators to influence behavior, the process of making connections between ideas and evidence is called reasoning , while the reasons are a statement of evidence, support used in an argument. One sided argument involves the presentation of only one point of view or one side of an issue, while the two-sided argument presents both sides of an issue- not only the speaker’s position but also opposing views
Wednesday, February 18, 2009
Wednesday, February 11, 2009
Chapter five summary ENG 93
This chapter explores how we learn and design clear message meaning, and how to learn much from each other, because people have different experience in life and their reaction also different.
What means one thing to one person may mean something very different to another person, hence, the meaning we say may not accepted in the way we intend it to be, and this is causes by the differences on our personal histories ,our sets of experience, and ideas.
The messages contain both intended and interpreted meaning. Intended meaning is the meaning the sender has in mind when designing his message, interpreted meaning is the meaning the receiver interprets from the message, when intended and interpreted meaning match, shared meaning created.
In order to create meaning the author advice us to come up with a perception, organizing, interpretation, to become aware of what we have received, to ordering and categorizing the information we received like a story, and to analyzing what our experience may mean.
What means one thing to one person may mean something very different to another person, hence, the meaning we say may not accepted in the way we intend it to be, and this is causes by the differences on our personal histories ,our sets of experience, and ideas.
The messages contain both intended and interpreted meaning. Intended meaning is the meaning the sender has in mind when designing his message, interpreted meaning is the meaning the receiver interprets from the message, when intended and interpreted meaning match, shared meaning created.
In order to create meaning the author advice us to come up with a perception, organizing, interpretation, to become aware of what we have received, to ordering and categorizing the information we received like a story, and to analyzing what our experience may mean.
Exercise page # 129 ENG 93
Strategies exercise page# 129
I wish that one day I have my own business, hence, the first thing I will do is to create a message that
Moves an audience to action, choosing one action over another can be a challenge, before I begin the process of creating a strategic message, may I need to take a step back and think about these two questions: 1. how can my organization clarify just what it needs from a strategic message development process?2. And, once clear about what it needs, how can your organization ready itself to undertake the development of a core message that fully captures the intersection of my goals with what the market actually wants?
I wish that one day I have my own business, hence, the first thing I will do is to create a message that
Moves an audience to action, choosing one action over another can be a challenge, before I begin the process of creating a strategic message, may I need to take a step back and think about these two questions: 1. how can my organization clarify just what it needs from a strategic message development process?2. And, once clear about what it needs, how can your organization ready itself to undertake the development of a core message that fully captures the intersection of my goals with what the market actually wants?
Sunday, February 1, 2009
letter of introduction
Zaid al thaher
ENG 93
02-01-2009
letter of introduction
02-01-2009
letter of introduction
My name is Zaid althaher,a new international student from Amman-Jordan here at Lincoln university.
I was born in Jordan in 12-30-1982 in a family consists of my parents, one brother and one sister,my father is a lawyer,my mother is a civil engineer,my brother is an electronic engineer, and my sister studying applied English.
I had graduated from the university of petra in January 2007 with a bachelor degree in the marketing field,i had started my work in standard chartered bank, and after that i moved to Dubai and worked there in an advertising agency.
My hobbies are watching tv and riding horses.
During my works period i realized that i cannot have a good position without a master degree, and without a new experience for me,an experience that can help me acheive my goals in my career, and also in my life, and i think that will be my first step to a brighter because i am always looking toward the future.
My plans after graduate are going back home to gain a good job which can reflect my ambitions.
Best regards,
Zaid althaher
I was born in Jordan in 12-30-1982 in a family consists of my parents, one brother and one sister,my father is a lawyer,my mother is a civil engineer,my brother is an electronic engineer, and my sister studying applied English.
I had graduated from the university of petra in January 2007 with a bachelor degree in the marketing field,i had started my work in standard chartered bank, and after that i moved to Dubai and worked there in an advertising agency.
My hobbies are watching tv and riding horses.
During my works period i realized that i cannot have a good position without a master degree, and without a new experience for me,an experience that can help me acheive my goals in my career, and also in my life, and i think that will be my first step to a brighter because i am always looking toward the future.
My plans after graduate are going back home to gain a good job which can reflect my ambitions.
Best regards,
Zaid althaher
Wednesday, January 28, 2009
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