Chapter 14 summaries ENG 93

Organizational changes means modifying the way the company conduct business and perform work tasks, change makers are employees of any rank who work in teams to plan and coordinate organizational change. The major reasons that push the organization to change is competition, changing consumer trends, expanding markets and government regulations, change can make people confused if they are unclear about the reasons for the change and how it will affect them, and here they will begin to resist. Resistance means that employees of various ranks may ignore or attempt to block the change effort, but in order to reduce the resistance we need to change the communication through the more messages you send and the more channels you use to send them, the better. Conflict is an event expressed through communication that motivates individuals to behave in ways that suggest incompatible goals. There are four general types of conflict communication, social view, fundamental interest, and business conflicts. Traditional conflict strategy focuses on a desired outcome which is the analysis and discussion of a problem that includes a process of compromise and trading offers. In business as in life, the dynamics of conflict are always changing. However, change does not necessarily mean resolution; we believe that change in a company is possible with the right kind of communication