Chapter four summaries ENG 93

Chapter four summaries ENG 93
Listening competence is the keystone to business success. The time spent listening increases significantly as a person ascends up the corporate ladder into the executive ranks, listening requires effort and we sometimes don’t put forth the effort necessary to listen effectively, and it’s one of the most fundamental skills of good leadership. Understand the importance of listening in facilitating collaboration and valuable partnerships, there is a difference between hearing and listening, hearing is a precursor to listening, and still listening involves other abilities such as the mental or cognitive processing of receiving. Active listening may be the most important listening skills for business; it provides the foundation for other types of listening. When you listen to learn, you mentally focus on and interpret information that you will later be able to recall and use in your personal life, to listen sensitively, you need to take the time and offer supportive paraphrasing and nonverbal listening. I learned in this chapter that better listening guide to productivity, accuracy, confidence, and innovative solutions to problems.