Chapter 14 page # 435 ENG 93

Exercise 14 page #435
· Why listening is so important in conflict situation
Listening is almost certainly the most important communication skill, and essential to anyone serious about Self Improvement and Success.
Some people envy those who have the ‘gift of the gab’ and always seem to be the centre of attention. However, this does not mean that good talkers are good communicators; in fact they are often just the opposite.
When engaged in conversation, it is very easy to pay little attention to what the other person is actually saying. We can become easily distracted by countless other thoughts and things happening around us, or thinking about what we are going to say next.
Like most skills, we can learn to communicate and listen better if we really want to, and there are many Communication Experts available who can help. Despite what many people may think, good communication is not all about concentrating on getting across our own points of view and opinions. It has been said that we were given two ears and one mouth for good reason, and that when interacting with other people, we should spend at least twice as much time listening as we do talking.
The most basic - and important - communication skills are the ability to listen impartially, to try to absorb the essence of what the other person is saying, and to really understand their point of view. These are the skills that will make us better communicators, better friends and partners, and certainly help our overall happiness and success.

Chapter 14 mind map ENG 93

Chapter 14 summaries ENG 93

Organizational changes means modifying the way the company conduct business and perform work tasks, change makers are employees of any rank who work in teams to plan and coordinate organizational change. The major reasons that push the organization to change is competition, changing consumer trends, expanding markets and government regulations, change can make people confused if they are unclear about the reasons for the change and how it will affect them, and here they will begin to resist. Resistance means that employees of various ranks may ignore or attempt to block the change effort, but in order to reduce the resistance we need to change the communication through the more messages you send and the more channels you use to send them, the better. Conflict is an event expressed through communication that motivates individuals to behave in ways that suggest incompatible goals. There are four general types of conflict communication, social view, fundamental interest, and business conflicts. Traditional conflict strategy focuses on a desired outcome which is the analysis and discussion of a problem that includes a process of compromise and trading offers. In business as in life, the dynamics of conflict are always changing. However, change does not necessarily mean resolution; we believe that change in a company is possible with the right kind of communication